USB Company

Beware of Vistaprint Scam

We recently took delivery of some books from Amazon, with those came a couple of vouchers. One of them was from Vistaprint which offered “free” stamps. Their targeting was spot on as we just thought about ordering some stamps so we went ahead and ordered the “Free” one and another one from their range. Two weeks later the stamps arrived and it was all looking good.

But.. a month later an unidentified charge appeared on our bank statement, it was a payment of £9.95 with the reference clubprem.com. We had never had anything with them to do so we called the bank and they told us this was a charge from Vistaprint and of course the charge was irreversible. So we called them and right enough when we ordered the “Free stamps” we had to pay for postage with our credit card and apparently there was some very small print there stating that we agreed to subscribe to clubprem if we ordered these stamps. Certainly we did not see any of these small prints and we have got nice big computer screens..

It makes us wonder how big companies like Vistaprint are allowed “lure” customers into these traps, it also surprise us that Amazon being on the forefront of e-commerce engages into business activities with dubious companies such as Vistaprint.

We can imagine many people don’t even take notice of such a small charge, luckily we did and manage to cancel the subscription. It definitely teached us a lesson so people beware of these stunts from Vistaprint or others that are offering “good deals”

Here at USB Company we would never engage in such activity, we believe in honesty and straightforward communication. Imagine luring our customer into a subscription for promotional Usbs now that’s silly….

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56 Comments to Beware of Vistaprint Scam

  1. Steve's Gravatar Steve
    July 2, 2008 at 8:21 am | Permalink

    This is definitely a scam. My wife ordered business cards from these rogues, then found out she was signed up to the clubprem.com scammers, who took £9.95 from her account every month until she noticed it. I wouldn’t touch Vistaprint with a bargepole, and whenever anyone brings up the subject of internet scams I also tell them obout the vistaprint thieves.

  2. Rachel's Gravatar Rachel
    July 3, 2008 at 5:40 pm | Permalink

    Like many people I have been “scammed” by VistaPrint. They are saying that I didn’t check or uncheck a box for a Reward Scheme and that they notified me twice that they were going to take monthly amounts out of my account of between £9.95 and £11.95.

    I confess I do not check my bank statements thoroughly, but that still does not give Companies the right to take my money without my consent. Also, like many people, I did not check or uncheck the box and any notification probably went into my junk mail account. They certainly carried on regardless of any permission. The sum total over 16 months was £169.20.

    Having read the comments on various web sites I adopted one lady’s approach. I bombarded everyone who dealt with them by email and copied them on each one (80 mails in two days!). Most of these emails were to the Directors and Members of the American Small Business Development Centre Network of whom VistaPrint is a Bronze Supporter. I also emailed companies who are participants on the Rewards Scheme, Curry’s and Nationwide Autocentre being two. I could not find any others although I believe John Lewis may be one. In addition I wrote personal letters to them at 69-391 Burnt Oak Broadway, Edgware, HA8 5XZ but this was returned by the Post Office marked “No such address”. I then wrote to their President in Bermuda and to my MP and to their MP in Edgware. My MP who is also the Deputy Speaker is taking the matter up with the Minister for Trade and Consumer Affairs and with Trading Standards. I have also filed a “Fraud” report with the Metropolitan Police.

    After receiving an email promising a full refund last week only £39.80 was paid into my account. I then wrote to Adaptive Affinity Ltd., Cavendish House, 369 Burnt Oak Broadway, Edgware, HA8 5AW and to VistaPrint Rewards at P.O Box 587, Edgware, HA8 4DX. I sent the letter Recorded Delivery and Recorded Receipt and said I was instigating action in the Small Claims Court (I had sent for the court papers that day!).

    In two days I have had several personal emails and phone calls promising the full refund. Today I have checked with my credit card company and in fact and despite all, this has now been paid in full.

    For every person who goes to great length to get £169.20 back there will be perhaps 17 who can not get £9.95 back because mainly the effort outweighs the reward! This is where they make their millions and VistaPrint in the USA are worth in excess of 105 Million Dollars as at January 2008!

    DO NOT LET THEM GET AWAY WITH IT! PURSUE, PURSUE, PURSUE!

  3. August 26, 2008 at 3:07 pm | Permalink

    I have just signed up for a Vistaprint web site, which on the face of it seems to be ok, just £4.98 a month. Does anybody know of any problems related to this??

  4. October 1, 2008 at 4:30 pm | Permalink

    VistaPrint got me as well. In total they stole £252.05!!!

    I have done quite a lot of research into who is behind VistaPrint’s websites and what else they are doing. What I found out is published here http://www.hubbers.com/blog/index.php/i-got-scammed-by-vistaprint-and-adaptive-marketing-and-adaptive-affinity-ltd-and-amazon/

    If you can find out anything else like email addresses or names of the managers or owners of these dodgy companies please let me know.

    I have set up an online petition stating that Amazon should stop circulating advertising material for VistaPrint. Hopefully if we get enough signatures Amazon will stop doing business with these scammers and we will get them where it hurts the most … their bank account!

    http://www.petitiononline.com/stop1111/petition.html

  5. RUTH SEGGIE's Gravatar RUTH SEGGIE
    October 28, 2008 at 10:32 pm | Permalink

    hIYA JUST READ WITH INTEREST YOUR INFO ON VISTA PRINT WE GOT SCAMMED AT WORK LAST WHEN ORDERING OUR BUSINESS CARDS IT TOOK US A WHILE TO FIND OUT WHAT THE D/D COMING OFF OUR A/C WAS FOR, WHEN WE TRIED TO STOP IT THE BANK SAID THEY COULDNT AS WE HAD AUTHORISED THE PAYMENT, EVENTUALLY I GOT THROUGH TO VISTAPRINT AND IN NO UNCERTAIN TERMS TOLD THEM THAT WE HAD NEVER AGREEDED TO THE SUBSCRIPTION AND THAT THEY OWED US 8 LOTS OF £9.95 (2 A MONTH) gUESS WHAT THEY ACTULLY REFUNDED THE MONEY WITH IN A WK AND STOPPPED THE SUBSCRIPTION. i HONESTLY THINK PEOPLE DO NOT REALISE WHEN THEY SIGN UP FOR THE REWARD SCHEME THAT IT INVOLVES A CHARGE EACH MONTH (I CERTAINLY DIDNT) JUST THOUGHT IT WAS SIMILAR TO NECTAR CRD OR THE LIKE. HAVE RECENTLY ORDERED MORE CARDS AND MADE SURE I STAYED WELL CLEAR OF SURVEYS OR ANYTHING ELSE ON THEIR SITE APART FROM MY ORDER.

    GOOD LUCK TO ALL THOSE CHASING PAYMENTS KEEP AT IT XXX

  6. November 7, 2008 at 5:12 pm | Permalink

    Hello, I’m Jeff Esposito, an employee in VistaPrint’s public relations group, and I saw your blog entry on our rewards program and wanted to reply. On behalf of VistaPrint I am sorry you feel you’ve had a negative experience with our rewards program. VistaPrint believes that the vast majority of our customers who sign up for the program really enjoy the benefits, but if you are not happy, please click here or copy this link into your browser window http://www.vistaprint.co.uk/vp/ns/customer_care/partnercancellation.aspx. After filling out the form, we’d be happy to process a full cancellation and refund.

  7. Velta Kucane's Gravatar Velta Kucane
    November 8, 2008 at 12:41 pm | Permalink

    They are clever, i ordered some business cards /for free ofcorse/… but then i was paying 9.95 every month. I couldnt understand for what, all in my statement was ADAPTIVE AFFINITY/VIST EDGWARE. I couldnt remeber anything i bouht… but when i read this website , i immediately undestood . So many thanks, now i will try to cancell this scam.

  8. Ravinder Mansfield's Gravatar Ravinder Mansfield
    November 19, 2008 at 1:52 pm | Permalink

    I bought notecards from them in April and then suddenly I found myself subscriped to their reward scheme, which I had not asked for, and have been charged £9.95 a month since May. I called the call centre on 0800 028 8251 and said unauthorised transactions as I didn’t have any documentation saying I was a member and hadn’t agreed to join. They tried to get me to say I remembered seeing the £10 cash back voucher and the terms that I would be subscriped to their membership, but just say no and resate want money back. They agreed and said the money would be refunded within 7 days and sent me an email the same day cancelling the membership. Low and behold, yesterday (6 days afterwards) I have received a full refund. I had tried cancelling by sending an email and also calling another number but they didn’t work. The number above though does, so ring now!

    I have also seen on another blog that one person contacted several of the shops that are shown on the Club Premier website and they have said that this reward scheme are not affliated to them and unware of the company. The person has posted his email responses on his blog. Read it as it also gives other useful info. on how to get your money back.

    http://www.hubbers.com/blog/index.php/i-got-scammed-by-vistaprint-and-adaptive-marketing-and-adaptive-affinity-ltd-and-amazon

  9. Henry Outhwaite's Gravatar Henry Outhwaite
    November 25, 2008 at 10:01 pm | Permalink

    Regarding the post by Jeff Esposito above, his post appears on consumer sites wherever people report being ripped off by Vistaprint/vprewards/clubprem. Please note his wording carefully: when he promises “a full cancellation and refund”, you will certainly recieve a ‘full cancellation’ but not a full refund. They make their money by ripping many thousands of people off and offering partial refunds to those that notice they’ve been ripped off (many never notice or give up trying to contact the company because they make it as difficult as possible). All of these companies are part of Vertrue, in the states, who have been sued successfully in the past and told to cease the business practices through which they have made a fortune (it’s called “negative optioning”, a very unethical way of making money). They haven’t ceased the practices and are being taken to through the courts again. If you want to read more, it’s here:

    http://www.lakinlaw.com/CM/NewsFlash/Vertrue_Class_Action_Article.asp

    They are a vile company and people shouldn’t go anywhere near them.

  10. Peter Curle's Gravatar Peter Curle
    December 12, 2008 at 11:13 am | Permalink

    I have used vistaprint for a number of years and have had no problem until now. On my latest credit card statement I noticed a debit of £9.95 paid to Adaptive Affinity/vistedgware. After a lot of searching I traced it (via USB ) to Visitaprint. I checked my account with them and read the dtails of the loyalty scheme, where it states that unless cancelled a charge is made after 30 days. I did sign for the scheme to see what it was all about, decided it was of no use and cancelled it, on-line. I have just spoken to them on the ‘phone and when I said I wish to cancel, I was told that it had already been cancelled, she could not say when this happened, nor was able to say when I had signed for the scam, sorry, scheme. She did say however, that she will pass the details to the billing department and will get a refund. I wait and see. In the meantime, my bank has been informed and will not entertain this firm again.

  11. Tina's Gravatar Tina
    December 20, 2008 at 9:03 am | Permalink

    Have been caught by this scam but have had my money refunded. However I have been to the various websites , such as this, to suggest that people contact the BBC consumer programme Watchdog, I have done so already but if everyone affected by this scam does the same then maybe some action will be taken.

  12. Peter Curle's Gravatar Peter Curle
    January 9, 2009 at 2:27 pm | Permalink

    See my entry above (20.12.08). It is now January and the b*!@*!ds have debited my account again. I’m about to contact my bank,the fraud agencies & Vista-Print, then to inform Adapted Affinity of my actions. I will not let this rest!

  13. Tim Richardson's Gravatar Tim Richardson
    January 19, 2009 at 2:41 pm | Permalink

    I have just queried payments to Adaptive Affinity that have been going out of my account for the last 7 months and sure enough the common link was Vistaprint again! Many thanks to admin at usb for giving advice on how to sort it out. I contacted Vistaprint and told them about my concerns – they asked no questions (which I thought was strange in itself) and said they were phoning AA while putting me on hold to report the request to cancel “membership of the loyalty scheme” and to trigger a full refund. They came back onto the phone and told me that the request had gone in and that I would be refunded in total for 7 payments of £9.95 within 10 working days. Let’s see what happens. But what about the thousands of people who never query their accounts – these fraudsters are getting away with millions! If you are using a regular bank account then it’s easy to get your bank to simply stop payments to AA, but if you are using a credit card, it often means cancelling your card and getting reissued – lots of hassle but worth it to stop these thieves! I’ll post again when (if) I get my money back.

  14. David Garrett's Gravatar David Garrett
    January 20, 2009 at 5:48 pm | Permalink

    I recently was checking my account and I noticed 2 Recuring Debite Card payments each for £14.95. They were from HighCreditScore.co.uk and rewardsnow.co.uk. I noticed the 0845 telephone numbers were almost the same and got the same message from each saying no operator available. I had never heard of either company so I visited my Nationwide office and reported these as fraud. I have now found out that Adaptive Affinity Limited and registered at PO Box: PO BOX 587. Edgware HA8 4DX. Both of the above are hosted at the same server as well as the sites below. It would appear that this is a MASSIVE fraud company with 100′s of innocent looking sites, and I do not know how they got my debit card details, that is what is really worrying.

    Incidentally, I have dealt with the real vistaprint some time ago. I think this may be a scam just using there name. I undersatand Vistaprint is a franchise operation.

    Be very carefull.

    http://www.clubprem.com
    http://www.resetcreditcheck.co.uk
    http://www.eco-saver.co.uk
    http://www.adaptiveaffinity.com
    http://www.highstreetmax.com
    http://www.hotukdeals.com
    https://www.membershipme.com
    http://www.highstreetmax.co.uk
    http://www.HighCreditScore.co.uk
    rewardsnow.co.uk
    http://www.vprewards.com
    http://www.freecreditreportsinstantly.co.uk
    http://www.membersavings.co.uk

  15. cham's Gravatar cham
    January 22, 2009 at 4:53 pm | Permalink

    I have been paying £9.95 to Clubprem for approx 1 year now, my partner dabbles with fantasy football leagues online and i assumed being called clubprem this was football related and was all him. Its come to light that this is not the case and i did order invites from vistaprint a year ago and did not suscribe to anything so they have been frauiently taking payments from me for a year. You dont get anywhere emailing or phoning them and i found my bank to be quite unhelpful saying i obviously signed up and as they are being taken as card payments its not something they can easily stop. I have just reported my card as lost so therefore clubprem wont be able to take anymore payments. I am pissed off i have lost £120 but will put it down to experience. After doing research on internet i see Adoptive Affinity Limited are connected to alsorts of things but my guess is that they will never be stopped and are probably sitting pretty while the rest of us get through the credit crunch!!!!!!

  16. Julie's Gravatar Julie
    January 23, 2009 at 12:13 pm | Permalink

    I have complained to Amazon about the amount of flyers they circulate for Vistaprint and received this answer today …….I will not be using them anymore and have told them.

    Dear Customer,

    Thank you for contacting Amazon.co.uk with your comments about the Vistaprint promotion.

    Although Vistaprint promotions are, from time to time, inserted in the packaging of Amazon.co.uk orders, Amazon.co.uk is not liable for these promotions or for any products or services offered by Vistaprint.

    Because your question relates specifically to Vistaprint, and not to an Amazon.co.uk order, we will need to refer you to Vistaprint as they will be able to assist you with this question.

    You can contact Vistaprint by clicking on the link below.

  17. January 27, 2009 at 3:22 pm | Permalink

    I moved my blog post with all the details of all of the different scamming sites Adaptive Affinity run.

    http://www.hubbers.com/index.php/i-got-scammed-by-vistaprint-and-adaptive-marketing-and-adaptive-affinity-ltd-and-amazon/

    There is also a petition you should sign!
    http://www.petitiononline.com/mod_perl/signed.cgi?stop1111&1

    Good luck getting your refunds everyone!

  18. mindie Jefferies's Gravatar mindie Jefferies
    April 22, 2009 at 12:39 pm | Permalink

    Is there not something that can be done about this company ,Credit score and rewardsnow uk.I had a payment taken of for £14.95 for each of them twice and am not aware of making such purchase.I went to Barklays Bank after the first set of payments and they assured me this was a once of payment.I have just found out that it happened again.After calling the bank I only to hear that they will investigate now ….After I lost money ,no wonder the country is in such a mess.You can’t even trust the bank to look after your money….?
    Where do you go?

  19. brian whelan's Gravatar brian whelan
    April 23, 2009 at 4:33 pm | Permalink

    I liked the idea of a free credit check but when I discovered it meant a signing up to a subscription I cancelled about 3 months ago.Guess what? They’ve just taken £14.95 via my visa and every time I telephone the no which appears on my statement (0845 026 1096) its engaged.I have asked my credirt card issuer to block furhter payments and their first reaction is that they can’t but “can I send them a copy of my email confirming my unsubcription” – what if I can’t find it? This is not the response I am looking for .Any advice would be welcome.
    Brian Whelan

  20. Martin James's Gravatar Martin James
    May 8, 2009 at 3:35 pm | Permalink

    I have just checked my bank statements and noticed a debit of 14.95 to a company called highcreditscore.co.uk

    I went to this site and noticed it was ‘marketed’ by addaptive affinity, so i typed into google highcreditscore.co.uk is a fraud, and this is where it lead me.

    I have contacted my bank and notified them that this payment was not authorised, and i have also notified highcreditscore.co.uk that i have neither given them my bank details or agreed to pay them for any services.

    This is shocking and something must be done to stop this company misleading.

  21. May 27, 2009 at 12:21 pm | Permalink

    For the last few days i have been dealing with the bank with regards to money being taken out which should not have. I have traced it back to Highcreditscore.co.uk and Rewardsnow.co.uk, they have taken FOUR payments of £14.95 in the last 5 days. BEWARE of these sites as if they appear on any of your statements look in to it straight away.

    I thought it was the people closest to me doing it but now i can feel a bit more relaxed. They can do this to anyone, i am a 18 year old single mum with a young baby to provide for, this week they have taken just about £60 from my account

  22. charlie's Gravatar charlie
    September 8, 2009 at 3:22 pm | Permalink

    im so shocked at vista print”’ive been a buying from them for 2 years and last week just found out that ive had £9.95 a month taken from my bank since january,something needs to sorted out here ,ive told my bank and also the fraud guys so we’ll see what happens ,

  23. Colin's Gravatar Colin
    October 8, 2009 at 11:29 am | Permalink

    OMG, just done my annual accounts and found two payments have been going out of my business account since Sept 2008. The payments, both for £9.95 are membership to something called VP Rewards and Club Prem.

    I purchased a sample T-Shirt from Vista Print in August 2008, costing £2.70. This has now cost me over £277.00!!

    I have contacted my credit card and Adaptive Affinity, (after I found this site), I will be writing to them to ask for a full refund and will let you know how i get on.

  24. Chris's Gravatar Chris
    October 17, 2009 at 12:08 am | Permalink

    Vistaprint products are excellent, great choice of templates and easy to use.
    HOWEVER, don’t think you’re getting loads of stuff for FREE. You can only have 4 items in any one order that are free, then they charge horrendous prices for anything on top of that PLUS postage and shipping costs go up significantly, even with the slowest delivery option. Also VAT is not added until the final order form.
    I ended up paying out over £300 for items I thought were free.
    WATCHOUT, THEY’RE NOT AS GOOD AS THEY APPEAR TO BE AND THEY’LL CATCH YOU OUT AS I WAS.

  25. October 20, 2009 at 12:44 pm | Permalink

    Just had a reply back from Vist Print Rewards informing me that I won’t be getting a refund. Also having problems contacting their Membership Services as it doesn’t recoginse my phone numbers.

    Have contacted Trading Standards who are going to look into the membership payments and refund on my behalf.

    I will let everyone know how it goes from here.

    I have also emailed all my clients to warn them about Vista Print and their scam. That’s over 350 emails gone out, also asking them to tell their business contacts and linking to this site.

  26. October 25, 2009 at 11:48 pm | Permalink

    We have had a yahoo group for a while now. It appears that so many people have lost money. Allegedly a further sting in the tail is that over a year later money is taken again under a different name,and it has been reported that details (including credit card details) are sold to third party companies. If you search under vistaprint scam you will also notice that rebuttals are posted saying this is just a simple mistake and that you have a 30 day “opt out clause” . This seems to be part of the strategy to divert attention away from this.

  27. December 10, 2009 at 2:52 pm | Permalink

    These people are still at it! Iam at fault probvably but as I received no service from REWARDS NOW and QUICK CREDIT SCORE add this to the list of scams operated under the umbrella of ACTIVE AFFINITY. You will get the contract cancelled but no money back! This whole operation needs reporting to the Office of Fair Trading. I have had to cancel the debit card whose number they used-very cinvenient so near Xmas

  28. January 8, 2010 at 3:38 pm | Permalink

    Hi, I first posted on October 8th and I now post with good news.

    Cumbria Trading Standards have constantly been in contact with Vista Print on my behalf to request a refund of the full amount.

    I received this refund on my last Credit Card statement, which just goes to show that if you do something you will get results and the more people who tell trading standards the more awareness of the issue they will have.

    Good luck to all others stung by Vista Print.

  29. Andrew Long's Gravatar Andrew Long
    January 27, 2010 at 1:17 pm | Permalink

    Andrew Millet, is this the same Andrew Millet who owns wisteria account; wisteria chartered accounts? I do believe that this is the same Andrew Millet; as both Adaptive Affinity in it’s many guises, Highstreetmax (high street max, Premierclub (premier club) etc as they all appear to operate from the same premises based in Edgware. The Cavendish house offices (Adaptive Affinity Ltd, Wisteria chartered Accountant Ltd
    Cavendish House
    369 Burnt Oak Broadway
    Edgware Middlesex
    HA8 5AW)I know that this is a large office block with many companies in the building, but it seems like too much of a coincidence that the directors of both wisteria chartered accounts and Adaptive Affinity Ltd would have the same name, and operate out of the same building!

    How many other business does Andrew Millet run? How many other business is Andrew Millet a director of?

    If Andrew Millet is an accountant as well as everything people online are accussing him of,are small businesses really in good hands? Andrew Millet offers advice on business plans and financial controls. Does he also offer advise on shafting people aswell?

    I’m just guessing as I don’t know anything for sure, but I think that this man and his business interests are worth investigating further.
    until then Small business in need of a local accountancy firm, beware of Wisteria chartered accountant in Edgware they my be linked to Adaptive Affinty!

  30. Malc's Gravatar Malc
    February 24, 2010 at 3:41 pm | Permalink

    Don’t buy a photobook from Vistaprint

    1) You are not dealing with Vistaprint you are dealing with photobooks, an apparently separate organisation so ..

    a) Any offer made by vVstaprint does not seem binding on photobooks

    b) Any account you have with vistaprint does not work with photobooks, so when you contact vistaprint, the people you thought you were dealing with, your order will not be on their system. You have to create a second account.

    2) Any advice offered by Customer services cannot be relied on
    I bought a photobook at an offer price and was charged full price.

    I noticed the error before purchase, sought advice, and was told we will refund the difference, so I went ahead. I had to send multiple emails to try to get the refund and was offer a voucher for the disputed amount. The voucher however was for future purchases and CANNOT be applied to the photobook. As I have no intention of buying off them again it doesn’t help much.

    3) Dispute resolution is non existent
    All they do is tell you where you have gone wrong and how thier system can’t refund your money. As soon as you have a dispute the resolution is long, painful and ultimately pointless.

    I must have sent 20 emails over a 2 month period and I still no further forward

    My advice

    1) Don’t believe the price you are quoted, it might or might not be honoured

    2) Try Kodak for your photobooks

  31. March 28, 2010 at 9:39 pm | Permalink

    does anybody have contact number for vista point in uk. I have not received my order from over 3 months ago and worried they may try to scam my account in the near future…..?????

  32. Suz's Gravatar Suz
    April 13, 2010 at 8:43 pm | Permalink

    I came across this side just by chance- I ordered some business cards from Vista print last week and have now used the link below to cancel the rewards scheme that I didn’t even know that I had signed up for! http://www.vistaprint.co.uk/vp/ns/customer_care/partnercancellation.aspx.
    Now I just need to try and get the £9.95 back that has come out of my account without me knowing…thanks for the advise on this page-I will make sure that I pass this info around!

  33. Adam's Gravatar Adam
    May 10, 2010 at 1:28 pm | Permalink

    Hey, I do not know if that will help but I found some info on Wiki that (I guess) clear some questions
    http://en.wikipedia.org/wiki/Vistaprint

    Hope it helps

  34. C JAGGER's Gravatar C JAGGER
    June 14, 2010 at 8:16 pm | Permalink

    VISTAPRINT do offer some very good products, especially for charities. BUT you can\’t order more than 4 items or else you pay for them, then choose the cheapest delivery possible and that, plus VAT and that will be all you\’ll pay.

    HOWEVER, following my dis-satisfaction with VISTAPRINT last year, THEY offered and I accepted via email, a refund of £147.20, as a \’gesture of good will\’. Needless to say, 8 months on, even with email proof of the agreed refund, and God knows how many email requests for the refund, I still don\’t have it. I now feel that they owe me compensation for waiting 8 months for a refund of my own – not our charity\’s – money, because I\’ve refused to order any more products from them until I have my refund.

    Unfortunately, I desperately needed to re-order some products yesterday and even THAT was totally messed up by Vistaprint and they tried to charge me for something I didn\’t order – again! The balance between products available is NOT equalled by customer care.

    Take my advice, stay clear of them.

    Damage Resulting
    I\’ve used VISTAPRINT to design many, many publicity items for the animal charity I work for. But they constantly add-on \’extra\’ items, even when you\’ve declined their inclusion.

    The limit of 4 items for free is written in a very small font and coloured in light grey and is therefore very difficult to see. I didn\’t spot this detail as I have a filter screen, and ran up a large bill that I\’ve paid for from my own pocket. I\’m disabled and unable to work any longer, so the callous way VISTAPRINT squeeze money out of customers is shameful, but they have no morals or principles towards helping charities, unless it\’s to con money out of you.

    Unfortunately, despite trying, I\’ve not yet found another company that offers similar publicity items for free, so I\’m stuck with them, still no refund and dependent on them for products to help our charity. I’m caught by a totally unscrupulous, deceptive \’company\’.
    DON’T TOUCH THEM.

  35. Chowe's Gravatar Chowe
    August 14, 2010 at 11:57 am | Permalink

    Highcreditscore.co and Rewardsnow.co.uk are taking £19.36 and £19.95 out of my account I have tried to cancel this via the bank but they tell me I have to deal with it due to the company having my debit card details. This all due to applying for a free credit check this has been going on for sometime. My son and daughter have been treated the same this bloody company is taking not short of £80 a month off us all.When attempting to google Highcreditscore.co the company does not come up. Any advise on this would be greatly appreciated. Looking at the comments left this has been going on for some considerable time is anyone official handling this . COMMENTS WOULD BE GREATFULLY APPRECIATED ASAP.

  36. Adaptive Affinity's Gravatar Adaptive Affinity
    August 23, 2010 at 11:20 pm | Permalink

    To the USB Company

    I am a representative from Adaptive Affinity Ltd and Adaptive Affinity partners.

    Firstly I would like to apologize for your experiences to date. It is our intention to keep our
    customers central to our business model and it is important that we always offer the best services.

    In response to your post I would like to state that Adaptive Affinity Ltd and
    partners in no way operate in illegal, immoral or dishonest business practices. Our offerings grow
    constantly and allow us to offer great deals and discounts for all our members. We remain in easy
    reach of our members and encourage feedback on our services, and are confident that the majority of
    our members enjoy good service and benefits.

    All our services are clearly explained online and prospective members are always given the
    opportunity to opt out of any of our membership programmes. Like in any business refunds are
    discretionary and dependent upon the individual circumstances, but we are always committed to
    offering a clear and honest service.

    Adaptive Affinity operates in a consumer friendly environment and will offer help and support to all
    members of our partner brands. We will offer information into our offerings and products and we will
    endeavor to offer the best customer service.

    You and all other readers of this post may use one of the following contact
    methods;

    1. Call +44 (0) 870 143 2343
    2. Visit http://www.adaptiveaffinity.com/faq.html
    3. Post your questions or concerns on our forum: http://www.adaptive-affinity.com.

    Kind regards,
    Adaptive Affinity Customer Service

  37. Martin UK's Gravatar Martin UK
    September 12, 2010 at 11:35 am | Permalink

    Word of warning guys… Adaptive Affinity is trying to shut down blogs that say bad things about them.

    See Vistaprint.com is threatening to sue me over a blog comment at: http://onemansblog.com/2010/09/04/vistaprint-com-is-threatening-to-sue-me-over-a-blog-comment-really/

  38. October 25, 2010 at 8:05 pm | Permalink

    I brought some business cards from vistaprint in 2008 for £9.95 and i have just noticed that they are still taking money from my account, which has gone up to £13.95 The total amount they have debited from my bank account adds up to over £400.
    I cancelled my so called account with them and they have taken out another payment today 25th oct 2010.
    How can i get my money back and stop this scam which now i think is fraudulent.
    R Symes

  39. November 20, 2010 at 2:11 pm | Permalink

    I tried to get my credit report for free yesterday but having read all this i noticed the site has the same address as the others i.e PO BOX 587 Edgeware Rd and when i tried to access my report it was asking for my details again and i couldn’t get my report. I have just phoned my bank and had to cancel my card which can take up tp 10 days to arrive and i am going to inform EVEYONE on my facebook not to use any sites with this address. This has been a lucky escape for me and i’m sorry to hear all your stories about these websites that con all this money and sit back and make millions.

  40. March 2, 2011 at 10:44 pm | Permalink

    This outfit are now plying their trade under the name Rewards Now and High Score Credit check. I have located the address of the directors. No further comment

    Ken

  41. Amelia Martin's Gravatar Amelia Martin
    March 18, 2011 at 3:56 pm | Permalink

    Just found out that I have been paying 2x £9.95 a month since 2008 and now it is £15.95 and £13.95!!
    Both VPREWARDS.COM and CLUBPREM.COM.
    I have just used the steps explained (admin
    July 2, 2008 at 2:05 pm) and contacted Adaptive Affinity who are refunding me 6 months of the fraud.
    I then called Santander who say they know it is not a Standing Order or Direct Debit but they have my card details so they can doi what they want!! I need to wait 30 days to get a refund/letter and if not I need to send them all correspondence and they will take it forward.
    I have just filled out the online cancellation form above and called Adaptive again to get a Reference Number for the cancellation and the name of the representative I have spoken to
    .
    NOTE TO SELF : CONSTANTLY CHECK THROUGH ALL BANK STATEMENTS: I always have just overlooked these blasted debits!

    Thank heavens for this blog!!!

    Amelia

  42. April 28, 2011 at 3:55 pm | Permalink

    Can anyone help? Highcreditscore.co.uk have been taking £19.95 from my account for a service I have never asked for or used. I rang them to ask them why they were taking this money from my account as I have never heard from them. They informed me that in October 2010 I have registered for membership and they were entitled to take £19.95 out of my account each month. I was completely baffled. They had my old address and my card details but a completely made up email address that I have never heard of. I expressed to them that maybe I had been a victim of fraud as I have never been on to their website or asked for a credit check. They basically said that they could do nothing – even though when they looked at their system they could see that I had never activated my account. They maintained that they were still completely within their rights to have taken the money – now over £120 from me and were not prepared to give me a refund. Is there anything I can do??

  43. July 24, 2011 at 3:10 pm | Permalink

    Hi i am a builder and i have orderd over 20 t-shirts,post cards,buiseness cards,letterheads,envelopes, stamps ,etc. Ive been a vista print customer for nearly 5 years ive had 2 websites one of which i am still using.I find them value for money! unbelievably cheap and good quality.They have a great customer service and i have recomende them to several people. I believe vista print is an asset to any small buiseness. I pay for everything using a pre-pay mastercard, the reason for this is anyone with any sense would’nt use a credit or debit card on the internet! I personaly believe if you have been scam’d it was probably by the company promoting vista print and not vistaprint them self. Allso if you dont know how to fill out a form then who’s thought is that? if you dont read the small print then why whine about it now! Surely most of you complaining did not take the propper precautions when making a purchase on the web.Vistaprint offer a great service and i would promote them to everyone! unfortunatly i believe others use vista prints great offers to exploit the unsuspecting. So a lesson well learned to you all! dont use your credit or debit cards online when paypal or pre-pay cards are available. I sympathise with those who have been scammed but to discredit a very good company is not acceptable.

  1. By on July 19, 2011 at 7:49 am

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